iWallet FAQ

Everything you need to know about QR codes (General QR questions)

Q: How do I scan a QR code?
A: Position smart phone camera on QR code and click link that pop up on top of screen

Q: What is minimum size I can print a QR code?
A: 1”x 1”
waiver

Q: Do QR codes work outside the US?
A: Yes for QR Menu and QR health assessment codes only. QR payment only works in USA


iWallet Payment Specific

Q: Is iWallet website secure?
A: Yes

Q: Is there iWallet setup fee?
A: No

Q: Is there an app?
A: Yes, there is a business app and consumer app available at Apple App Store and Google Play.

Q: Does the app cost to download?
A: IOS and Android Apps are free.

Q: Are there age limitations to using?
A: Yes, 18 years or above.

Q: How much does iWallet cost to use?
A: No cost to use, however iWallet will apply a $5 fee on insufficient fund and $20 per occurrence for each overdraft; refer to “terms and Conditions” for details.

Q: How do you verify it me and not fraudster?
A: Information is verified by third party, such as a credit bureau or merchant.

Q: Is my payment information is safe?
A: Yes, we partnered with Dwolla

Q: Who is Dwolla and is it safe?
A: Dwolla Platform is a safe USD payments provider company to facilitate payments

Q: What is the difference between Dwolla and iWallet and how do they work?
A: Detailed information can be found in Terms of Service under “Dwolla Platform Account details”.

Q: Do Electronic funds payments (ETFs) sent to me automatically show up in my bank account?
A: Yes but it typically takes five business days, refer to Terms and Conditions for full explanation.

Q: How are credit cards processed?
A: Credit card payments are processed through Strip.com

Q: What is Stripe?
A: Stripe’s software helps millions of companies, from startups to Fortune 500s, accept payments, send payouts, and manage their businesses online.

Q: Do you share customer data?
A: No


iWallet OR Menu Specific

Q: Is it free to create a QR menu?
A: Yes

Q: What do I do if my QR code isn’t working?
A: Email hello@iwallet.com and provide your company name used to sign up and issue you are experiencing

Q: What is ADA-compliant?
A: Americans with Disabilities Act (ADA) requires all electronic information must be accessible to people with disabilities.

Q: I don't have a PDF version of my menu, what should I do?
A: Take word or publishing doc and save as PDF, or you can click upload like to your website memo page.

Q: How do I change my menu?
A: For a direct link to make changes to your account refer to your “Getting Started with your Contactless Menu” email.

Q: I lost my getting started email, who should I contact?
A: Email hello@iwallet.com and provide your company name used to sign up.

Q: I don’t have a PDF or jpeg of logo, how do I create?
A: Take screenshot from website and save as a Jpeg.

Q: How do customers use QR code?
A: Point smart phone camera on code and the will instantly see a link to click

Q: Do you sell advertising?
A: No


iWallet QR Health Waiver Specific

Q: Is the health waiver free to create?
A: Yes

Q: How do you create a COVID -19 health waiver QR code?
A: Enter name, upload logo, and click create form.

Q: How does my customer fill out?
A: They scan QR code, enter name and follow steps to create