Faq - iWallet



Q: Is iWallet a secure website?

A: Yes, iWallet is 256-bit SSL encryption, bank level security, and Verisign secured.

Q: Is there setup fees or cancelation fees?

A: No fees to download app, sign up, or to cancel.

Q: How many users can a company have?

A: Unlimited users can use at the same time.

Q: How does iWallet integrate with 3rd party scheduling software companies?

A: Our soft integration allows users to easily copy directly into most software services.

Q: Does iWallet integrate with QuickBooks?

A: Yes, full integration is included via the desktop web-app.

Q: Is the iWallet app compatible with Android and iPhone?

A: Yes, the app is available at both Apple Store and Google Play.

Q: Are both Android and iPhone apps free to download?

A: Both iOS and Android Apps are free.

Q: What is the legal age to use iWallet?

A: 18 years or older.

Q: How much does iWallet cost to use?

A: Credit card processing costs vary depending on monthly/yearly volume.

Q: How do you verify it me and not fraudster?

A: Information is verified by third party, such as a credit bureau or merchant.

Q: Is all payment information is safe?

A: Yes.

Q: Who is Paya and is it safe?

A: Yes, Paya is a safe USD payments company that facilitate payments.

Q: What is the difference between Paya and iWallet and how do they work?

A: Detailed information can be found in Terms of Service under “Paya Platform Account details”.


Q: Do Electronic funds payments (ETFs) sent to me automatically show up in my bank account?

A: Yes but ETF funds typically takes five business days, refer to Terms and Conditions for full explanation.

Q: How fast are my funds received?

A Two to three business days, this excludes weekends and holidays.

Q: Can I get funds faster?

A: There is accelerated funding for additional costs, contact hello@iwallet.com for details.

Q: How are credit cards processed?

A: Credit card payments are processed through Stripe.com.

Q: What is Stripe?

A: Stripe’s software helps millions of companies from startups to Fortune 500s to accept payments, send payouts, and manage their businesses online.

Q: How many sub accounts are included?

A: Unlimited sub accounts can be set up.

Q: Do you share customer data?

A: No we do not share or sell your information.

Q: What do I do if I get a charge back

A: For dispute resolution there is a formal process to respond and submit evidence to make your case that the payment was valid. Dispute found in your favor, the disputed amount is returned back to you. For disputes being upheld and the card issuer’s decision is final and the cardholder’s payment remains refunded. Please contact hello@iwallet for specific chargeback questions or issues as each situation can be different.

Note: full lifecycle of a dispute, from initiation to the final decision from the bank, can take as long as 2-3 months to be finalized.

5 Star Reviews

Q: How do I set up reviews?

A: Set up to receive notifications is done in the master account under email notification settings.

Q: what is the cost to use?

A: There is no cost to use this feature

Q: Can I set up both Google and Yelp or just one site?

A: In the master account, you can set as many review sites as needed including Google, Yelp, Facebook, and BBB. When a review is given it will automatically post to all accounts in carousal.

Q Can I filter negative reviews?

A: Great service is the best to prevent a negative review. Since Google and Yelp don't like review gating, our recommendation is to call the customer to resolve any issues, then ask if they are open to changing the review.

Q: How do I set up reviews?

A: Reviews is a one-step set up process that is very simple. One the web app, links under profile and manage review links, simply add the review link.

Q: Can I turn off reviews?

A: Yes, you can disable at anytime

Q: Is review setup on desktop or available on mobile too?

A: Reviews can only set it up on the web app or master account.

Q: What if the service call didn’t go well, customer is mad and may give poor review?

A: Techs have the option to not send unhappy customers a review link by turning off the signature capture on the mobile app.

Mobile Check

Q: How does mobile check improve cash flow?

A: Access to funds on approved accounts in as little as two to three business days.

Q: Is getting authorization easy?

A: Quickly debit consumer checking accounts after receiving a check.

Q: What about banking fees?

A: Banking fees and paper check handling costs are virtually eliminated. There is however a small check fee applied to accounts that are not using iWallet credit card processing.

Q Is there a bad check fee?

A Yes, iWallet will apply a $5 fee on insufficient funds and $20 per occurrence for each check over drafted. Please refer to “terms and Conditions” for details.

Q: Can multiple techs deposit remotely from their individual phones/tablets?

A: Yes mobile deposits are supported from multiple locations and for unlimited users that are signed up.

Q: Do I need to create a new account for funding?

A: Funds are conveniently deposited electronically into existing bank account (no separate account required).

Q: Do I have check payment protection?

A: Yes only if you have the customer “opt- in” for Check Guarantee protection where their credit card information is included in the transaction.

Q: Does mobile check have fraud detection?

A: Yes checks include free fraud detection service that instantly reviews high-risk deposits and makes a decision to accept or decline checks in real time.

Q: Is using the mobile check deposit feature simple to use?

A: Yes, it is an intuitive web-based or app-based user interface.

Q: How does it work?

Tap to Pay

Q: What is tap to pay?

A: Tap to pay is a contactless form of payment that uses short-range wireless technology called near-field communication (NFC) to make secure payments.

Q: How secure is tap to pay?

A: Tap to pay is one of the most secure payment methods available because processing does not include sensitive personal data. The payment technology allows customers to pay by tapping a contactless chip-enabled card, NFC-enabled smartphone, or wearable device.

Q: Does iWallet tap to pay include Apple Pay and Google Pay as contactless payments?

A: Yes!

Q: How do I set up tap to pay my?

A: No set up needed, tap to pay is included in the payment process.

Q: How do I know if customer’s card is a contactless-enabled card?

A: Look for the tap to pay (four bar) symbol on card to confirm technology is present.

Q: How long do does the contactless card or mobile phone, or smart watch need to be help over phone?

A: Card, phone, or watch should be held for 1-2 seconds however sometimes the contactless reader will function better when you tap the chip on the actual phone reader

Q: How does tap to pay compare to using mobile wallet, like Apple Pay?

A: Tap to pay contactless payments uses the same NFC technology as mobile wallets (Apple Pay and Google Pay).

Q: Does processing costs more to use tap to pay?

A: No


Q: What are the employee benefits for tips?

A: Tips allows employees to bring home more money for good work; in some cases business have seen an improvement in technician hygiene too.

Q: What if I don’t want employees to receive tips?

A: You can turn tips on or off at any time.

Q: Are tip amounts preset by percentage or dollars?

A: You have a choice to set tips by a specific amount or percentage.

Q: Are tips broken down by employee daily, weekly and monthly?

A: Yes

Q: Is the tip feature payroll friendly?

A: Yes, simply download the ‘payroll file’ that is automatically generated as a .CSV file compatible with the leading payroll companies such as ADP and Paychex.

Q: Does it cost extra to use the tips feature?

A: No, it is free to use and included in the app.


Q: What is an API?

A: API is the acronym for Application Programming Interface, a set of programmed codes that sends information back and forth between two different software products.

Q: Why is an API needed?

A: APIs bring applications together to perform sharing data and executing pre-defined processes. It allows integrate check processing into a persisted system or build own system for check deposits from a smartphone

Q: How does an API work?

A: APIs is a middleman that sits between the web server and application to process data transfers.

Q: What problems do APIs solve?

A: Building an application rather than using an existing solution is more cost effective. APIs also make software development fast for developers.

Q: How do you implement an API?

A: Get an API key, review the API documentation, write a request to an endpoint and connect your app.

Q: What is an API gateway?

A: API gateway is an API management tool gateway acts as a reverse proxy to accept all application programming interface (API) calls, aggregate the various services required to fulfill them, and return the appropriate result.

Q: How do I test the API

A: To confirm that your integration works correctly, simulate transactions without moving any money you could use a staging server and special test values to emulate different scenarios.

Q: Do I have to agree to iWallet Terms of Use just to test an API?

A: You should agree to iWallet Terms of Use before go-live with App.

Q: Can I process credit cards through the iWallet API?

A: We have it in our roadmap for Fall 2022

Q: Can I submit or request for the API?

A: Fill in the form https://iwallet.com/api

Q: How do I contact API support?

A: Email hello@iWallet.com, please allow up to 24 hours to receive a response.